Acuerdo de soporte de software al licenciatario por el licenciante. Tarifa por incidente de soporte.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.
Regular updates are crucial because they help keep the software running smoothly, enhance features, and keep it secure from vulnerabilities.
Generally, the agreement will specify whether you can modify the software. It's important to read this section closely as some Licensors do not allow changes.
If there’s a serious issue, the Licensor is typically obligated to respond quickly to fix it, often with a priority based on how critical the problem is.
You can usually submit a support request through the Licensor's designated support portal or contact their support team directly by phone or email.
Typical support services include troubleshooting issues, providing software updates, and offering guidance on how to use the software effectively.
The Licensor is the company or individual who owns the software and grants the rights to use it under the agreement.
A Software Support Services Agreement is a contract between a software provider and a customer, laying out the terms for technical support, updates, and maintenance of the software.
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Long Beach California Acuerdo de servicios de soporte de software por parte del licenciante