A contractual maintenance agreement is a contract under which a service provider agrees to perform maintenance services. Contracts vary, and may include the costs or servicing and/or materials. Services may include diagnosing problems, phone support, onsite repairs, spare parts, substitute units, supplementary program equipment, preventive maintenance, and other provisions. Reasons for entering into such contracts by a consumer may include, among others, the impracticality of staffing and equipping maintenance facilities or lack of a technical support staff to develop effective maintenance programs.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.
If you're not satisfied, don't bottle it up! Speak up and bring your concerns to the surface—good providers will work with you to make things right.
Absolutely! Think of it like building a sandwich; you can choose the layers that fit your specific needs and workflow.
When problems pop up after hours, you may have options for emergency support—like a hotline for tech troubles that never sleeps.
Updates typically roll out regularly, much like clockwork. You'll get enhancements or fixes to keep your software sharp and secure.
Technical support usually covers troubleshooting issues, guiding you with software features, and keeping things running smoothly—like a trusty sidekick for your tech.
Having an agreement is like having peace of mind. It helps you avoid nasty surprises and ensures you get help when you need it most.
It's like a safety net for your software, ensuring it stays updated and functional. Think of it as a subscription that covers maintenance and support issues.
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Boston Massachusetts Acuerdo de mantenimiento y soporte técnico de software