Wayne Michigan Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• County: Wayne
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado.

Subject: Follow-up on Duplicate Order — Urgent Attention Required [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I hope this letter finds you well. I am writing to bring to your attention a critical issue regarding a recent order I placed with your esteemed company. The purpose of this communication is too follow-up on a duplicate order and seek immediate resolution. First and foremost, I would like to express my satisfaction with the services provided by your company. I have been a loyal customer for years, and this is the first such incident I encountered. My trust in your professionalism and commitment to customer satisfaction gives me confidence that you will rectify this issue promptly. On [Order Date], I placed an order for [Product Name/Description] through your website/phone system/in-store purchase. However, upon receiving the confirmation email, I noticed that the same order was duplicated, causing me undue inconvenience and confusion. My order number(s) for the duplicate transaction(s) are [Order Numbers]. While I understand that mistakes can occur from time to time, I kindly request your prompt attention to resolve this matter, as it has disrupted my plans and caused unnecessary financial burden. To facilitate a swift resolution, I have enclosed a copy of the order confirmation(s), along with any other relevant documentation. To rectify this situation, I would appreciate it if you could take the following actions: 1. Review the duplicate order(s) identified and their respective order numbers. 2. Cancel the duplicate order(s) immediately to prevent any further processing or shipping. 3. Refund the full amount charged for the duplicate order(s) to the original payment method at your earliest convenience. 4. Provide me with an updated status on the cancellation and refund process within [specific time frame]. 5. Offer any compensation, such as store credit or a discount coupon, as a gesture of goodwill for the inconvenience caused. Please bear in mind that time is of the essence in resolving this matter. I kindly request your immediate attention to this issue, as any delays will only aggravate the situation and impact my confidence in your company's ability to provide reliable service. I value the business relationship we have developed over the years and believe that this situation can be rectified efficiently and to my utmost satisfaction. Furthermore, I look forward to your prompt response and a satisfactory resolution to this matter. Thank you for your understanding, and I trust that you will handle this issue with the utmost professionalism. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.