Carta solicitando el reemplazo de la mercancía dañada.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés.
For your convenience, the complete English version of this form is attached below the Spanish version.
Make sure to clearly state the problem, provide your order details, include photos, and express that you’d like a replacement. Keep it straightforward, and you're golden!
Exchanges can be tricky, but it's not a lost cause! Mention this when you contact support, and they’ll let you know what options are available.
Once your request is processed, it usually takes a couple of weeks. If you don't hear anything after that, don't hesitate to reach out for an update!
In most cases, you won’t have to send it back. But it's always wise to check with customer service, as policies can vary.
You'll typically need your order number, a description of the damage, and those handy photos I mentioned earlier. Having all this at your fingertips will speed things along!
It's best to act fast! Generally, you want to report any damage within a week of receiving your item to ensure a smoother replacement process.
First off, no need to panic! Just snap some photos of the damage and get in touch with customer service. They'll guide you through the process of getting a replacement.
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Mesa Arizona Ejemplo de carta de solicitud de reemplazo de mercancía dañada