South Carolina Ejemplo de carta de solicitud de reemplazo de mercancía dañada - Sample Letter for Request for Replacement of Damaged Merchandise

• Category: Cartas - No legales - Solicitudes
• State: Multi-State
• Control #: US-0190LR
• Format: Word

Description

Carta solicitando el reemplazo de la mercancía dañada.

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing to inform you about the unfortunate condition in which I received the goods that I recently purchased from your esteemed company. I request a prompt replacement of the damaged merchandise as per the terms and conditions of the sale. Firstly, I would like to provide you with the details of the purchase for your reference. On [Date of Purchase], I ordered [Name and Description of the Product or Products] from your company's online store. The order number associated with this transaction is [Order Number]. The total cost paid, including shipping charges, was [amount]. I have attached a copy of the invoice for your convenience. On [Date of Delivery], the package arrived, but to my disappointment, it was visibly damaged. The exterior of the package exhibited significant signs of mishandling, including dents, tears, and apparent crushing. Due to the evident mistreatment during transit, I am concerned that the merchandise inside may have been subjected to damage as well. Upon unwrapping the package, my concerns were validated. The [Product Name] itself suffered severe damage. Specifically, [Detailed Description of the Damage]. Considering the extent of the harm caused, it is evident that the product is no longer in an acceptable condition for use or resale. I kindly request that you explore the possibility of replacing the damaged merchandise. As the buyer, I deserve to receive the goods in perfect condition, as per my original purchase. Therefore, I am requesting an immediate replacement or refund for the damaged product. In addition to the damaged item, I have preserved the original packaging, delivery slip, and any other relevant documentation to support this claim. I would be more than willing to provide any further evidence necessary to resolve this matter swiftly. I urge you to take appropriate steps to address this issue promptly. Furthermore, I expect a favorable response within [reasonable time frame, e.g., 10 business days] to avoid further inconvenience. Please communicate your proposed course of action, whether it be arranging a replacement or initiating a refund. If I do not receive a satisfactory resolution within the specified time frame, I regret to inform you that I will have no choice but to explore alternative methods to protect my rights as a consumer, such as filing a complaint with relevant consumer protection authorities and sharing my negative experience on public platforms, including social media and consumer review websites. I appreciate your immediate attention to this matter and sincerely hope that we can resolve it amicably. Thank you for your understanding and cooperation. I look forward to hearing from you soon. Yours faithfully, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.