[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, Zip Code] Subject: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you well. My name is [Your Name], and I am writing to seek clarification regarding a payment made to [Company/Organization Name]. On [Payment Date], a payment of [Amount] was made to [Company/Organization Name] for [Invoice/Reference Number]. However, upon reviewing my records, I noticed some discrepancies related to the application of the payment. I kindly request your assistance in clarifying the following matters: 1. Payment Allocation: Could you please provide a breakdown of how the payment was allocated among the outstanding account balances, invoices, or specific services provided? This information will help me reconcile my records accurately. 2. Applied Payments: If there are any applied payments in your system that correspond to the payment made on [Payment Date], kindly apply them to the appropriate accounts or invoices. If these payments are not relevant to my account, please provide a written explanation. 3. Late Payment Charges: I noticed that late payment charges are still being applied to my account despite making the aforementioned payment. I kindly request a detailed explanation regarding the calculation of these charges and request that they are adjusted accordingly, if appropriate. 4. Confirmation of Receipt: Please provide a confirmation of receipt for the payment made on [Payment Date]. This will help me reconcile my records and ensure the payment was successfully processed. I understand that oversights and errors can happen, and I appreciate your prompt attention to this matter. Kindly respond to this letter within [reasonable timeframe] to avoid any further confusion. If you require any additional information or documentation from my end to facilitate this clarification process, please do not hesitate to let me know. I will gladly provide any necessary assistance upon request. I look forward to your prompt response and resolution of this issue. Thank you for your attention to this matter. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.