Subject: Urgent Request for Replacement of Damaged Merchandise — [Order Number] Dear [Company Name], I am writing to inform you about the unfortunate condition in which I received the merchandise, as stated in the order number [insert order number], which I purchased from your esteemed store on [insert date]. The products received were severely damaged during transit, rendering them unusable and unsellable. Upon receipt of the delivery, I carefully inspected the packaging for any outer signs of damage, and while the packaging appeared to be intact, the contents inside did not fare as well. I have enclosed photographs of the damaged merchandise for your reference. [Attach photographs if applicable] The item(s) that have sustained damage are as follows: — [Product 1]: [Describe the product and specify the extent of damage] — [Product 2]: [Describe the product and specify the extent of damage] — [Product 3]: [Describe the product and specify the extent of damage] [Add more products if applicable] I request your immediate attention to this matter, as I am in great need of these items for my business/personal use. As a loyal customer, I trust that [Company Name] will promptly rectify this situation by replacing all the damaged merchandise to ensure customer satisfaction. I kindly request you to understand the inconvenience caused and help resolve this matter as quickly as possible. In addition, I would appreciate it if you could arrange for the damaged goods to be picked up by [insert shipping company or preferred courier service] at your expense. Please provide me with detailed instructions regarding the return process, including any necessary forms or documentation. To streamline the replacement process, I have included all the relevant purchase details below: — Order Number: [Insert order number— - Invoice Number: [Insert invoice number] — Date of Purchase: [Insert date of purchase] — Product Description: [Brief description of the damaged merchandise] I kindly request that you respond to this written request within seven working days, confirming that the replacement request has been registered and outlining the steps to initiate the exchange. If I do not receive a response within this timeframe, I will have regrettably no choice but to submit a formal complaint to the relevant consumer protection authorities. I have always held [Company Name] in high regard for its commitment to quality and customer satisfaction, and I trust that this unfortunate mishap will be resolved expediently. I look forward to your prompt response and appreciate your attention to this matter. Thank you for your immediate attention and cooperation. Sincerely, [Your Name] [Your Contact Information
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.