Dear [Company Name], I am writing to request a replacement for damaged merchandise that I recently received from your company. I am deeply disappointed that the product arrived in such poor condition and trust that you will rectify the situation promptly. The damaged merchandise in question is [describe the item in detail], which I ordered from your online store on [date]. Upon opening the package, I discovered that the [product name] was severely damaged due to inadequate packaging and mishandling during transit. The extent of the damage includes [list specific damages such as scratches, dents, or broken parts]. I have attached photographs displaying the exact condition the merchandise arrived in for your reference. I want to emphasize that I have been a loyal customer of your company for [duration] and have always been satisfied with the products and services provided. This unfortunate incident has left me feeling disappointed, and I hope you understand the need for a prompt resolution on your part. To expedite the replacement process, I kindly request the following: 1. A replacement for the damaged merchandise, which should be identical to the original item I ordered. 2. Enclose a prepaid shipping label for the return of the damaged merchandise. I expect you to cover the costs associated with returning the item, as I should not be held responsible for the damages caused by inadequate packaging. 3. Confirm the estimated delivery date for the replacement. Considering the inconvenience caused, I appreciate if you can prioritize the shipment to ensure a timely arrival. Please note that as a customer, I have certain rights under consumer protection laws. If a replacement cannot be provided within a reasonable timeframe, I may seek a refund or pursue further action to address this issue. However, I strongly believe that your company values its customers and will do its utmost to address this matter satisfactorily. I kindly request your prompt attention to this matter. I have always admired the quality of your products, and I am confident that you will take the necessary steps to rectify this situation. Furthermore, I look forward to receiving the replacement merchandise in the near future. Thank you for your immediate attention to this matter. Sincerely, [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.