Georgia Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado.

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP] Dear [Recipient's Name], Subject: Follow-up on Duplicate Order (#[Order Number]) I hope this letter finds you well. I am writing to bring to your attention a concerning matter regarding a recent order that I placed with your esteemed company. On [Order Date], I submitted an order for [Product/Service Name] under the order number #[Order Number]. However, it has come to my attention that a duplicate order has been billed and processed. Firstly, I would like to inform you of my great satisfaction with your company's products/services and the promptness of previous orders. However, the occurrence of a duplicate order has caught me by surprise and has caused unnecessary frustration and inconvenience. To provide a comprehensive overview and streamline the resolution process, I would like to outline the details of the duplicate order: 1. Order Information: — Order Number: #[Duplicate Order Number] — Date Placed: [Duplicate Order Date— - Product/Service: [Product/Service Name] — Quantity: [Duplicate Quantity— - Total Cost: [Duplicate Total Cost] 2. Billing Information: — Billing Address: [Billing Address— - Payment Method: [Payment Method] I kindly request your immediate attention to rectify this issue. I trust that you understand the urgency, as this erroneous transaction has caused undue financial strain and added inconvenience to my business operations. To resolve this matter swiftly, I suggest the following course of action: 1. Refund: Please initiate an immediate refund for the duplicate order amount of [Duplicate Total Cost]. Kindly ensure that the refund is made using the original payment method mentioned above. I recommend providing me with a confirmation of refund and the expected timeline for the transaction to reflect in my account. 2. Order Verification: I request that you thoroughly review your internal systems to identify the cause of this duplicate order discrepancy. I would appreciate being informed of your findings to avoid similar incidents in the future. 3. Compensation: Considering the inconvenience caused and the time spent rectifying this issue, I kindly request for appropriate compensation, such as a discount on future orders or a credit note, to demonstrate your commitment to customer satisfaction. I kindly request that you acknowledge receipt of this letter within [timeframe] and provide me with an appropriate resolution plan. Failure to respond or rectify this matter within a reasonable timeframe may compel me to escalate this issue further and seek necessary recourse. I have attached copies of all relevant order and billing documents for your reference and verification purposes. Should you require any additional information or clarification, I am available at your convenience via [email/phone]. I trust that your company's commitment to high-quality products/services and customer satisfaction will be evident in your swift response and satisfactory resolution to this matter. I look forward to resolving this issue amicably and continuing our longstanding business relationship. Thank you for your immediate attention to this matter. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.