Delaware Sample Letter for Refusal to Accept Late Return of Merchandise

• Category: Letters - Nonlegal - Refusals
• State: Multi-State
• Control #: US-0134LR
• Format: Word; Rich Text

Description

This form is a sample letter in Word format covering the subject matter of the title of the form.

[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, Zip] Re: Refusal to Accept Late Return of Merchandise Dear [Customer's Name], I hope this letter finds you well. I am writing to address your recent request to return merchandise outside our specified return window. We appreciate your business and value your satisfaction; however, we regret to inform you that we cannot accommodate your request. As per our company's return policy, merchandise must be returned within [number of days] days from the date of purchase. This policy allows us to effectively manage our inventory and ensures that we can continue to provide high-quality products and services to all our customers. After thoroughly reviewing your case, we have determined that your return request was initiated beyond the allotted return period. We understand that exceptions may arise, but in order to maintain fairness for all customers, we must adhere to our policy consistently. We encourage you to review our return policy, which is clearly stated on [company website/printed materials/receipt]. It highlights the timeframe within which returns are accepted and the condition in which the merchandise must be returned. By adhering to these guidelines, we can continue to meet the expectations of all our customers. We acknowledge that there may have been extenuating circumstances that prevented you from returning the merchandise within the specified time frame. However, we trust you understand that our policy exists to ensure fair treatment for all customers and to maintain efficient operations within our business. In light of our inability to process your return, we are more than willing to address any concerns or issues you may have regarding the product you purchased. Our dedicated customer service team is available to assist you in resolving any dissatisfaction or confusion you may be facing. We genuinely appreciate your understanding in this matter and value your continued support. Should you have any further questions or require additional clarification, please do not hesitate to contact our customer service team at [customer service number] or [customer service email address]. Thank you for your cooperation. Sincerely, [Your Name] [Your Title/Position] [Company Name]