[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Address] [City, State, ZIP] Subject: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to you with regard to a recent payment I made to [Company/Organization Name], which seems to have been applied incorrectly. I kindly request your assistance in clarifying this matter and resolving the discrepancy. On [Payment Date], I made a payment of [Amount] to your company/organization for [Reason/Purpose of Payment]. The payment was made via [Payment Method], and the reference number for the transaction is [Transaction Reference/Invoice Number]. However, upon reviewing my recent account statement, I have noticed that the payment has not been applied correctly. According to the statement, the payment has been allocated to a different invoice/account or has not been applied at all. This discrepancy has caused confusion and raises concerns regarding the accuracy of my account. To ensure accurate record-keeping and to avoid any potential misunderstandings, I kindly request that you review the details of the payment and provide me with a detailed breakdown of how it has been applied. Additionally, I would appreciate a clarification regarding any outstanding balances or invoices. Please find attached copies of the relevant documents, including the account statement, payment confirmation, and any other supporting documentation needed for your reference. I believe this will assist you in identifying the error and resolving it promptly. I understand that mistakes can happen, and I believe that this issue can be resolved amicably. Furthermore, I value the business relationship we have built and have always regarded your company/organization as reliable and trustworthy. Consequently, I am confident that you will address this matter as a priority and provide me with a satisfactory resolution. Kindly acknowledge receipt of this letter and specify the expected timeframe for resolving the issue. I can be reached at [Phone Number] or via email at [Email Address]. Your prompt attention to this request is greatly appreciated. Thank you for your understanding and cooperation. I look forward to your timely response. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.