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How do I write a letter of response to a complaint? Thank the person for bringing the issue to your attention. Apologize for any inconvenience or frustration caused by the problem. Explain what you have done or will do to fix the problem. Invite the person to contact you again if they have further questions or concerns.
BBB National Programs is a non-profit organization providing independent and impartial dispute resolution services to resolve disputes between a business and its customers.
In order to have a complaint removed from the BBB, the customer must submit an exact copy of the original complaint to a local BBB office, usually by fax or email. This should be accompanied by a request to remove the complaint from the business profile.
The BBB gives consumers information and resources to help them make informed decisions when choosing to work or purchase items/ services from a business. It also serves as a mediator in resolving disputes between businesses and consumers.