The CO 24 denial code is used to indicate that the claim made has been denied due to the patient's insurance coverage under a capitation agreement or a managed care plan.
Capitation is a payment arrangement for health care service providers. It pays a set amount for each enrolled person assigned to them, per period of time, whether or not that person seeks care.
Denial code 18 is used to indicate that the claim or service being submitted is an exact duplicate of a previous claim or service. This denial code is typically used in conjunction with Group Code OA, which signifies that the denial is related to other insurance coverage.
Denial code 197 means that the precertification, authorization, notification, or pre-treatment requirement was not fulfilled or was absent.
This denial means that the claim was denied because the charges are covered under a capitation agreement or managed care plan - in this case, the Medicare Advantage plan.
To submit a medical prior authorization: Login Here and use the Prescription Drug Prior Authorization or Step Therapy Exception Request Form (No. 61-211) – English (PDF).
To submit a medical prior authorization: Login Here and use the Prescription Drug Prior Authorization or Step Therapy Exception Request Form (No. 61-211) – English (PDF).
All out of network services (excluding ER and family planning) require prior authorization.