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Acuerdo de nivel de servicio para servicios de TI - Service Level Agreement for IT Services

Category:
Tecnología - Informática e Internet
State:
Multi-State
Control #:
US-13222BG
Format:
Word
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Description

A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service - quality, availability, responsibilities - are agreed between the service provider and the service user. A service-level agreement defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.
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Acuerdo de nivel de servicio para servicios de TI
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