Get BCHydro Customer Reference Guide 2014-2024

As a Provincial Crown corporation, the owner and sole shareholder of BC Hydro is the Province of British Columbia.

Adequate clearance for safe use of a ladder by our installers (1 m from wall for every 4 m in height) must be available to meet BC Hydro and WorkSafe BC regulations.

Underground Armoured cable or raceways is to be buried minimum 450 mm from TOP of cable or conduit to final grade. Non-armoured cable requires 600 mm of coverage. Smoke detectors must be on a lighting circuit, but not one protected by an Arc fault breaker, or GFCI device.

Please give our team a call at 1 800 224 9376, select "other inquiries" and remain on the line to speak with a member of our customer service team.

A downed line is a danger, stay back and dial 911 If you come across a downed or damaged line, follow these steps: Stay back at least 10 metres (33 feet). That's about the length of a city bus. Dial 911 and let them know that a power line has fallen or is damaged.

Primary Voltage Service Entrance Equipment BC Hydro may refuse to supply Electricity to the Customer or suspend or discontinue the supply if, in BC Hydro's judgment, the Equipment is not compatible with or suitable for the BC Hydro electrical system.

If you have a MyHydro account you can defer a payment online or by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376). If no payment is received by the due date, a late charge of 1.5% per month will be added to your account for unpaid amounts of $30 or more.

If you need to work near the limits of approach If you don't know the voltage of a power line, stay back at least 3 metres or 10 feet (6 metres or 20 feet from a transmission line) until BC Hydro has verified the voltage.

Call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile phone or report it online. Please note you can't report outages by text.

Underground Armoured cable or raceways is to be buried minimum 450 mm from TOP of cable or conduit to final grade. Non-armoured cable requires 600 mm of coverage. Smoke detectors must be on a lighting circuit, but not one protected by an Arc fault breaker, or GFCI device.

As a Provincial Crown corporation, the owner and sole shareholder of BC Hydro is the Province of British Columbia.

Adequate clearance for safe use of a ladder by our installers (1 m from wall for every 4 m in height) must be available to meet BC Hydro and WorkSafe BC regulations.

Underground Armoured cable or raceways is to be buried minimum 450 mm from TOP of cable or conduit to final grade. Non-armoured cable requires 600 mm of coverage. Smoke detectors must be on a lighting circuit, but not one protected by an Arc fault breaker, or GFCI device.

Please give our team a call at 1 800 224 9376, select "other inquiries" and remain on the line to speak with a member of our customer service team.

A downed line is a danger, stay back and dial 911 If you come across a downed or damaged line, follow these steps: Stay back at least 10 metres (33 feet). That's about the length of a city bus. Dial 911 and let them know that a power line has fallen or is damaged.

Primary Voltage Service Entrance Equipment BC Hydro may refuse to supply Electricity to the Customer or suspend or discontinue the supply if, in BC Hydro's judgment, the Equipment is not compatible with or suitable for the BC Hydro electrical system.

If you have a MyHydro account you can defer a payment online or by calling our customer service team at 1 800 BCHYDRO (1 800 224 9376). If no payment is received by the due date, a late charge of 1.5% per month will be added to your account for unpaid amounts of $30 or more.

If you need to work near the limits of approach If you don't know the voltage of a power line, stay back at least 3 metres or 10 feet (6 metres or 20 feet from a transmission line) until BC Hydro has verified the voltage.

Call 1 800 BCHYDRO (1 800 224 9376) or *HYDRO (*49376) on your mobile phone or report it online. Please note you can't report outages by text.

Underground Armoured cable or raceways is to be buried minimum 450 mm from TOP of cable or conduit to final grade. Non-armoured cable requires 600 mm of coverage. Smoke detectors must be on a lighting circuit, but not one protected by an Arc fault breaker, or GFCI device.

Underground Armoured cable or raceways is to be buried minimum 450 mm from TOP of cable or conduit to final grade. Non-armoured cable requires 600 mm of coverage. Smoke detectors must be on a lighting circuit, but not one protected by an Arc fault breaker, or GFCI device.