HIP Welcome Call Script Plus Plan Below 100% FPL Hello, may I speak to Member ? Name of Person if not Member Type of contact (Insert Pull Down: Connected Family Member (CFC), Parent/Caretaker (PC),.
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How to fill out the HIP Welcome Call Script Plus PlanBelow 100 FPL online
This guide provides clear and supportive instructions on filling out the HIP Welcome Call Script Plus PlanBelow 100 FPL. Follow these steps to ensure a smooth completion of the form online, making the process accessible for all users.
Follow the steps to successfully fill out the HIP Welcome Call Script Plus PlanBelow 100 FPL.
- Click ‘Get Form’ button to access the form and open it in the editor.
- Begin by confirming the identity of the person on the call. Ask for the full name, date of birth, and ID number. If the ID number is unavailable, request two of the following: address, ZIP code, prior date of service, or provider's name.
- Introduce yourself by stating your name and the organization you represent. Mention that the call may be monitored for quality assurance.
- Confirm if the user received the welcome packet that includes essential documents. If the user did not receive it, inform them about the expected delivery timeline.
- Determine whether the user is enrolled in the Right Choices Program (RCP). If not enrolled, assist them with selecting a primary medical provider (PMP).
- Guide the user in selecting their PMP, explaining the importance of this choice for their healthcare needs. Ask if they have a preference for a PMP and record their selection.
- Inquire about any current medical issues the user may want to discuss and arrange a follow-up call with a nurse if necessary.
- Discuss monthly contributions and payment methods for their POWER Account, ensuring they understand the importance of timely payments.
- Ask the user for their phone number and if it is okay for the provider to contact them via this number. Request consent for email communication as well.
- Wrap up the call by confirming if there is anything else the user requires assistance with. Thank them for their time and welcome them once again.
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The income chart is based on the 2023 Federal Poverty Level....Federal Poverty Level Income Chart. Household sizeMonthly income limit for HIP Basic eligibilityMonthly income limit for HIP Plus eligibility*6$3,357$4,6337$3,785$5,2248$4,214$5,815For each additional person, add:$393.00$543.005 more rows
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