Recall 086 066 FAIS (3247). The form, together with supporting documentation can be returned via e-mail to info faisombud.co.za, or via fax on 012 348 3447. Alternatively, you can post it to PO Box 74571, Lynnwood Ridge, 0040. Please give us your details: (If you are acting as a representative of the complainant, please attach the necessary power of attorney) Surname: Title: First Names: Identity No: Address for corresponding with you: Occupation: Address line 1 Address line 2 Town Postal Co.
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How to fill out the ZA FAIS Ombud Complaint Form online
Filing a complaint with the ZA FAIS Ombud can be a straightforward process if you understand how to fill out the complaint form accurately. This guide will provide you with step-by-step instructions to assist you in submitting your complaint online.
Follow the steps to successfully complete the complaint form.
- Press the ‘Get Form’ button to access the complaint form and open it in your preferred online editor.
- Provide your personal details in the appropriate fields. Ensure to fill in your surname, first names, identity number, and occupation. Enter your mailing address, including two lines for the address, town, postal code, and province. Include your primary and secondary phone numbers and email address.
- If you are acting on behalf of someone else, input their details similarly to your own. This includes their surname, first names, identity number, occupation, address, phone numbers, and email.
- Indicate your relationship to the complainant by selecting the appropriate option from the drop-down menu, if available, or by writing a brief description.
- Indicate whether the total amount you are claiming exceeds R800,000. Select ‘YES’ or ‘NO’ to confirm your agreement to forego any excess claim beyond this amount if applicable.
- Identify and provide details about the financial services provider, advisor, or persons you are complaining against. Fill in their name, address, contact number, and email.
- If applicable, mention any other person or business involved in your complaint by providing their name, address, contact number, and email.
- Detail the financial product or investment you are complaining about. Ensure to include significant information about the product provider.
- Answer questions regarding the nature of your complaint. This includes when the financial product was sold, when you realized there was a problem, and a detailed description of the events leading to your complaint.
- Explain how you have been affected by the issue and what resolution you would like from the financial services provider.
- Read and understand the declaration statement. Confirm that all information provided is accurate and give your consent for the Ombud to handle your personal information.
- Sign and date the form for yourself and any additional complainants before proceeding with submission.
- Once you have completed the form, save the changes, download a copy, print it for your records, or share it as needed.
Complete and submit your complaint form online today to ensure your concerns are addressed.
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How do I complain to the ombudsman in South Africa?
Contact Us How to get in touch with us. Tel: 012 762 5000. Sharecall: 086 066 3274. Email: info@faisombud.co.za. ... Physical address. Menlyn Central Office Building, 125 Dallas Avenue, Waterkloof Glen, Pretoria 0010. Postal address. P O Box 41, Menlyn Park, 0063. Office hours. Monday – Thursday 8h00-16h30. Friday 8h00 – 15h30.
How do I complain to the FAIS ombud?
Please use this form to tell us about your complaint. Should you need assistance to complete the form, kindly contact us on (012) 762 5000 / (012) 470 9080, Sharecall 086 066 FAIS (3247). The form, together with supporting documentation can be returned via e-mail to info@faisombud.co.za, or via fax on 012 348 3447.
How do I lodge a complaint against a bank in South Africa?
Alternatively, they can call the office to speak to our staff on 0860 800 900. “It is important that the proper protocol is followed when lodging a complaint. A formal, written complaint can be lodged directly with your bank's dispute resolution department.
How do I make a complaint to the ombudsman?
How to complain to an ombudsman. Check the ombudsman's website to see how to make a complaint - most of them have an online form. Tell the ombudsman if you need extra support making a complaint - for example help filling out forms or making the complaint in a language that isn't English.
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