How to claim It's as simple as downloading a form and getting it filled by your vet Download a claim form here. Let us know if you want us to pay you or your vet direct. Return your complete claim form to us (your vet will usually take care of this for you)

Most time-limited pet insurance policies only cover your pet's illness or injury for 12 months from when the condition was first noticed or until the cost limit is reached, whichever comes first.

Claim Statuses and Processing Time For accident or illness claims we ask for 10-15 business days to process claims, but usually they're processed much quicker. Claims for Wellness Rewards are typically processed in 5 business days or less as long as we receive all necessary information.

They tell you that there is no claim rep or supervisor to talk to and turnaround time is 39-45 days. I filed a complaint with the BBB and Pets Best responds that the 45th day is 1/22/22 and my claim should be processed.

Your pet insurance provider will usually pay out within seven to 10 days of you submitting a claim. If you need the money urgently, try and talk to your provider to see if they can speed up the process for you.

If you're an existing customer, add new pets at any time by giving us a call on 0345 246 8705, and they'll be covered straight away.

In many cases we're able to pay successful claims within 48 hours. This can mean a very fast response to the claim at the critical time when your pet needs immediate attention.