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TEXAS BOARD OF NURSING Individual 's/Patient 's Complaint Form The Nursing Practice Act (NPA), Texas Occupations Code, Sections 301.401 301.419, requires nurses, state agencies, liability insurers,.

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How to fill out the TX Individual's/Patient's Complaint Form online

Filing a complaint with the Texas Board of Nursing can be a vital step in addressing concerns about nursing practice. This guide will walk you through the process of completing the TX Individual's/Patient's Complaint Form online, ensuring you provide all necessary information accurately and efficiently.

Follow the steps to fill out the complaint form effectively.

  1. Click ‘Get Form’ button to obtain the TX Individual's/Patient's Complaint Form and open it in the editor.
  2. Provide the information about the nurse being reported. Fill in their full name, license number, social security number, date of birth, phone number, employer's name, address, and employer's phone number.
  3. Detail the incident or conduct being reported. Include the date(s), time of the incident(s), facility/unit where the incident occurred, the patient’s name and date of birth or other identifier, and a clear description of the incident or conduct.
  4. If there are witnesses to the incident, provide their full names, titles or positions, direct dial phone numbers, email addresses, and a brief description of what each witness observed related to the incident or conduct.
  5. Complete the complainant information section. This includes your name, address, city, state, phone number, zip code, and email address. Be sure to sign and date the form.
  6. Once you have filled out all sections, review the form for accuracy, then save any changes you have made. You can choose to download, print, or share the completed form as needed.

Complete your complaint form online and ensure your concerns are addressed.

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Contact support

Call 800-458-9858 to report suspected abuse or neglect of people who are older or who have disabilities. You can call this number to report abuse that occurs in: Nursing homes.

Submitting a Complaint Against Healthcare Facilities (Except Substance Abuse (Chemical Dependency) Treatment or Narcotic or Opioid Treatment Facilities) Complaint hotline: 1-800-458-9858, Option 5. Email: hfc.complaints@hhs.texas.gov. Fax: 833-709-5735. Mailing address: Health and Human Services Commission.

The most common complaint in most nursing homes is the unresponsiveness of staff members. Whether staff take an unreasonably long time to respond or fail to respond at all, many residents feel that their calls for help or assistance are not prioritized.

Seniors or families with complaints about long-term care providers in Texas can contact DADS at (800) 458-9858 or e-mail CRSComplaints@dads.state.tx.us. DADS has the authority to investigate these complaints.

In addition, you may request a complaint form be sent to you by calling the Texas Board of Nursing at (512) 305-6838 or the Health Professions Council Complaint Line at 1-800-821-3205, or you may simply write out your complaint on plain paper.

The Office of the Ombudsman helps resolve complaints regarding health and human services when a program's complaint process cannot or does not resolve the issue. If you have a complaint, we encourage you to first discuss it with the specific person, program or office involved.

Call 866-566-8989 8 a.m. to 5 p.m. Central Time, Monday through Friday and speak to someone that day.

Call 866-566-8989 8 a.m. to 5 p.m. Central Time, Monday through Friday and speak to someone that day.

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