CONTRACT TERMINATION RENTAL EQUIPMENT RETURN We are sorry to hear that you have decided to no longer be an Enercare rental water heater customer. Please note that the Ontario Consumer Protection Act.

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How to fill out the Contract Termination - Enercare online

Completing the Contract Termination form for Enercare is a straightforward process that ensures the efficient cancellation of your rental agreement. This guide will provide you with clear, step-by-step instructions to help you navigate each section of the form effectively.

Follow the steps to complete your Contract Termination form.

  1. Click ‘Get Form’ button to obtain the form and open it in the editor.
  2. Start by entering your name as the customer or authorized agent in the designated field. This ensures proper identification in the cancellation process.
  3. Sign your name in the appropriate signature field to confirm that you acknowledge and understand the cancellation terms outlined by Enercare.
  4. Provide detailed information about the water heater, including the manufacturer or brand, the tank serial number, and the date of cancellation.
  5. Fill out your personal information, which includes your complete address, unit or apartment number, city or town, postal code, and the date you received the equipment.
  6. Note the FSL location in the relevant section for Enercare's internal use. This assists in tracking and processing your request efficiently.
  7. Lastly, review all the information you have entered to ensure accuracy before saving or printing the form. Once confirmed, you can save changes, download, or share the completed document.

Begin your contract termination process online by completing the necessary documents today.

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How do I return my Enercare water heater?

Drop-off process for returning your rental water heater Prior to removal, the Enercare account holder, or a duly authorized agent acting on behalf of the account holder (“Agent”), shall contact Enercare at 1-855-658-5700 to confirm account and tank details necessary for validation and to initiate the return process.

She's now living with a rental contract with Enercare that lasts for the "useful life" of the appliance (an average of 14 years), paying $56.43 per month for the water heater.

Drop-off process for returning your rental water heater Prior to removal, the Enercare account holder, or a duly authorized agent acting on behalf of the account holder (“Agent”), shall contact Enercare at 1-855-658-5700 to confirm account and tank details necessary for validation and to initiate the return process.

For additional help and/or customer care, email ContactUs.Web@enercare.ca or call 1-800-266-3939.

You may exercise your buy-out option by notifying us in writing or by calling a Direct Energy Rental Specialist at (416) 495-3979 or toll free outside Toronto at 1-800-493-3034.

Give us a call at 1-855-642-8607 to get this corrected.

Enercare Connections is rebranded as Metergy.

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