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The ServiceNow® Security Incident Response application tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure.

Create a security incident from the Security Incident list Navigate to any security incident list (for example, All > Security Incident > Incidents > Show All Incidents). Click New. On the form, fill in the fields. ... Right-click in the record header and select Save.

The security incident management process typically starts with an alert that an incident has occurred and engagement of the incident response team. From there, incident responders will investigate and analyze the incident to determine its scope, assess damages, and develop a plan for mitigation.

Create a security incident from the Security Incident list Navigate to any security incident list (for example, All > Security Incident > Incidents > Show All Incidents). Click New. On the form, fill in the fields. ... Right-click in the record header and select Save.

Examples of Incidents: Unable to access shared folder or drive. Some server related issue is faced, while trying to access an application. Not able to access internet. Printer is not working.

A security incident is any attempted or actual unauthorized access, use, disclosure, modification, or destruction of information. This includes interference with information technology operation and violation of campus policy, laws or regulations. Examples of security incidents include: Computer system breach.