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A statement of work is legally binding, but it is not the final, formal contract signed at the end of the contracting process. It can be thought of as the formal foundation of a final contract.

Also known as a scope of work, a statement of work (SOW) defines the scope of a project between a business and a client. Keep in mind that an SOW only covers the specifics of a project—it doesn't take the place of a contractor agreement that goes into details like NDAs and deliverable ownership.

How to Write a Good Statement of Work Introduce the project. You always begin the statement of work with an introduction. ... Define the vision. ... Set the project requirements. ... Define the scope. ... Set the deadline of the project. ... Allocate key resources. ... Create the schedule. ... Specify the terms of payment and due dates.

While the SOW mainly deals with specific deliverables associated with the development of a website, the Service Level Agreement (SLA) details the terms of any ongoing services provided by your digital agency. This typically includes services like web hosting and site maintenance. “All computers eventually fail.”

There are three basic types of SLAs: customer, internal and multilevel service-level agreements. A customer service-level agreement is between a service provider and its external customers.

A statement of work (SOW) is a document that provides a description of a given project's requirements. It defines the scope of work being provided, project deliverables, timelines, work location, and payment terms and conditions.

One approach that is widely used in writing to individual SOW/PWS sections is to: Briefly state your understanding of the requirements. Describe your approach to performing the work (the “what” and “how”) Provide a proof statement that this approach is feasible and/or has worked before on specific prior projects.