Get Forgot Your User Id Or Password

If you are having trouble accessing your account due to a forgotten user ID or password, this guide will help you navigate the process online. Follow the steps outlined below to regain access to your account efficiently.

Follow the steps to easily recover your user ID or password

1. Click ‘Get Form’ button to obtain the form and open it in the editor.
2. If you have forgotten your user ID, contact your department’s CalATERS Help desk. You can find their contact information by clicking on Help Desk Contacts from the CalATERS website.
3. In case you forgot your password, follow the provided instructions to request a new password.
4. From the sign-in screen on the CalATERS website, click the link for assistance.
5. Select the 'Password Retrieval Request' option.
6. Under the Global Sign In section, click the link for CalATERS Global.
7. Confirm that you have selected the correct person by entering their last and first name, then click 'Next' or the appropriate button.
8. After selecting your name, click 'Submit' to proceed.
9. Check your email for a new password sent by CalATERS to the email address associated with your profile. You can now use this new password to sign in.
10. To change your system-assigned password, refer to the instructions to Change Your Password.
11. You can then choose to save your changes, download, print, or share the form as needed.

Begin the process of recovering your user ID or password online now.