Get Compensation Claim Form - Transpennine Express

If you're delayed by: 15-29 minutes you're entitled to at least 25% of the single fare paid, or if you bought a return ticket at least 25% of the fare paid for the affected portion.

Train companies will often make arrangements with taxi companies when there is severe disruption to their services to ensure that you can get to your destination. However, they will only very rarely refund claims for passengers who have made their own arrangements.

Apply for Delay Repay Compensation online via a new portal or download and print a form to send to us. Remember to attach your tickets (including a screenshot or scan) Compensation will be paid back via the original method of payment, unless you tell us otherwise.

Whether you will be able to claim for a taxi fare will depend on the circumstances. Train companies will often make arrangements with taxi companies when there is severe disruption to their services to ensure that you can get to your destination. ... If you do claim, the train company will need a copy of your receipt.

Whether you're travelling on an advance, off-peak or anytime ticket, if a train you're due to travel on is cancelled or delayed and you decide not to travel, you can still get a refund. (The only exception is season tickets.)

You can get a refund by returning your ticket to the place you purchased it. If this was a ticket office, you'll need to complete a refund application form. If this was over the telephone or the internet, you should return it by post with a covering letter. More information about refunds is available here.

Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

Season ticket holders (weekly or longer) If you're delayed by: 15-29 minutes you're entitled to 25% of the cost of a single journey. 30-59 minutes you're entitled to 50% of the cost of a single journey. 60-119 minutes you're entitled to 100% of the cost of a single journey.

If the train journey you are making, or have booked to make, is delayed or cancelled you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay.