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0:02 0:34 How do I clear and start over in TurboTax Online? - YouTube YouTube Start of suggested clip End of suggested clip In Turbo Tax online you can erase your return and start from scratch. As long as you haven'tMoreIn Turbo Tax online you can erase your return and start from scratch. As long as you haven't submitted payment or registered your Turbo Tax product if you're not already in your return click to open How do I clear and start over in TurboTax Online? - YouTube YouTube https://.youtube.com · Intuit TurboTax YouTube https://.youtube.com · Intuit TurboTax

Select Live Help on your screen. Select Connect with live help, enter your question, and select Continue. On the next screen, select Chat. Enter your details and select Get a chat.

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered your product, you can erase your return and start from scratch in TurboTax Online. If you have done any of these things, you'll need to manually edit your return.

How do I communicate with the tax expert? You can speak to an expert via phone, chat, or live on-screen through one-way video chat (they can't see you). You can share your TurboTax screen with your expert so they can guide you and answer your questions.

No. You can't cancel the return after it has been e-filed. If you need to change any information in the return, you can only make changes to your return if the IRS rejects it. If the IRS accepts your return, you must use Form 1040-X to file an amended return to fix the mistake.

If you have a Form 1040 return and are claiming limited credits only, you can file for free yourself with TurboTax Free Edition or TurboTax Live Assisted Basic (if available), or you can file with TurboTax Full Service at the listed price. Situations covered (assuming no added tax complexity): W-2 income.

If your account has an e-filed return, whether it was rejected or accepted, the account cannot be deleted. Accounts that have prior year accepted or rejected e-filed returns also cannot be deleted. The IRS requires us to retain this information for a period of 3 years after the tax filing year.

As you prepare your taxes in TurboTax Live, you can quickly connect with one of our credentialed tax experts: Select the floating Live help button. Select Connect with live help at the top of the chat window.

If you still need help, you can contact us at (800) 446-8848.