Get Maybank Dispute Form

Once you notify your bank or credit union about an unauthorized transaction (that is, a charge or withdrawal you didn't make or allow), it generally has ten business days to investigate the issue. The bank or credit union must correct an error within one business day after determining that an error has occurred.

Don't worry, our staff are always ready to help. So to facilitate transaction queries or disputes, please print out the Dispute Form (PDF) and fill it out ingly. After that, attach copies of the relevant Account Statement and Sales Drafts and fax it to us at 03-2026 9824 or 03-7953 8675.

Do check your account and bank statement regularly. Inform Maybank Fraud Hotline at +603 58914744 on any unauthorized transaction or any discrepancy detected.

It also urged customers who detect unusual transactions on their cards to immediately contact its customer care hotline at 1-300-88-6688 or the number on the back of their cards to lodge a complaint. “A refund will be made if the transactions are found to be unauthorised upon investigation.

Suspect you've been scammed? The 'Kill Switch' is a self-service security feature to instantly protect the money you have in your bank account. Immediately call Maybank's 24/7 Fraud Hotline at 03-5891 4744 or the National Scam Response Center (NSRC) at 997, and make a police report.

Kindly submit this form to us within 20 days from closing date of billing period else we will assume the charge(s) is in order. Please also be informed that investgation may take up to 65 business days for resolution.

If you paid a scammer with a debit card: The bank must provide a provisional credit to your account within 10 days, and it has up to 45 days to complete the investigation. If the bank determines that the charge was fraudulent, it must refund your money and remove the charge from your account [*].