How do I get my money back from FedEx?

As a customer of FedEx, you have two primary methods of getting a refund on a late package. You can either call in to FedEx's toll-free number, 1800 622 1147, or you can fill out a refund request through FedEx's Billing Adjustment page.

How do I report a FedEx package not delivered?

How do I dispute a delivery or report it missing? If your package's tracking status says it was delivered, but your recipient can't find it, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Select Manage Delivery, then Report Missing Package.

How do I get reimbursed from FedEx for late delivery?

How to File FedEx Claims Login to your FedEx account and choose the 'File a claim' option from the support tab. Start a claim by entering your tracking/PRO number and selecting your claim type. Add the supporting documents necessary to validate your claim. Review your form and submit the claim.

Can you get a refund from FedEx?

If we didn't deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

How long does it take to get a refund from FedEx?

Unless additional time for investigation is required, most cases including claim payout, will be resolved within 7-21 business days after receiving the claim form and additional documentation.

How do I file a claim against FedEx?

- Complete the online claim form. For Freight claims, please send supporting documents to file.freightclaim fedex.com. Review your information, submit the claim form, and print the case number page for your records. We will notify you if your claim requires an inspection.

How do I contact FedEx about my refund?

If you still need help, call 1.800.GoFedEx 1.800.463.3339.

How do FedEx claims work?

You can file a claim online for a FedEx Express , FedEx Ground , or FedEx Freight shipment that's damaged, lost, or missing contents. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt.

Get Fedex File A Claim

Q: Can you get a refund from FedEx?

If we didn&#039;t deliver your package on time, you may be able to request a refund or an adjusted invoice. Learn more about our FedEx Money Back Guarantee Policy here. FedEx offers a money-back guarantee for certain transportation services subject to the FedEx Express Terms and Conditions of Carriage.

Fedex. com/claim.jsp. all customer service at 1. 866. 393. 4585. omplete a claim form and e-mail fax or mail it see step 3. FedEx Freight Form Instructions and Frequently Asked Questions FAQs Read the following FAQs for answers on the claim resolution process. Can I get updates on the status of my claim If you use our online filing option at Step 3 -mail fax or mail the completed claim form with the E supporting documentation to file. claim fedex. com Fax 1. 877. 229. 4766 FedEx Cargo Claims Dept. P. O. Box 256 Pittsburgh PA 15230 I f you fax your claim you will receive a confirmation letter by return fax. 31581PL 1/09 Claim Form For lost or damaged U.S. or international shipments Sender or Shipper s Name / Contact Recipient s or Consignee s Name / Contact Company Address City State / Province Country ZIP / Postal Code Phone Fax E-Mail Tracking or Freight Bill Numbers Shipment Information Loss Complete Partial Additional tracking numbers for this claim request allowed must have same sender recipient and ship date Ship date No. of packages Weight FedEx control number NOTE Call 1. All claims will be resolved based on the merits of the claims investigation. How long will the claim resolution process take Most cases will normally be resolved in 5 to 7 business days after we receive your claim form and supporting claim What should I do with the merchandise and shipment packaging Keep the merchandise and all original packaging including cartons and contents until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection. Where can I find specific information about the claim resolution process For more detailed information refer to the National Motor Freight Classification series and the FXF Rules Tariff series for exclusions of liability and additional limitations. Who can file a claim The sender the recipient or a third party can file the claim* How do I file a claim Follow the three easy steps listed below to file your claim* Step 1 Choose one of the following options omplete and submit a claim form online at C fedexfreight. Step 2 Gather the following documentation hotocopy of FedEx air waybill FedEx Ship P Manager printout FedEx Ground Pick-Up Record or delivery receipt. ll documentation related to the proof of value copy A of original invoice from vendor or supplier copy of retail invoice or receipt final confirmation screen if online order with proof of payment itemized repair invoice or statement of non-repair appraisals expense statement or any other applicable documentation. Serial number s of merchandise if applicable. Inspection report if applicable. When should I file my claim Claims for concealed loss and visible or concealed damage must be reported within 21 calendar days and all supporting Claims for non-delivery must be filed within 9 months of the committed delivery date. Can I get updates on the status of my claim If you use our online filing option at Step 3 -mail fax or mail the completed claim form with the E supporting documentation to file.

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