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Customer Transaction Dispute Form Credit, Debit and Prepaid Cards Card Number BRANCH STAMP Primary Cardholder Name I WISH TO DISPUTE THE FOLLOWING TRANSACTIONS ON MY ANZ CARD ACCOUNT Date Merchant.

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Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don't live up to standards by submitting a dispute with their card issuer.

The terms 'chargeback', 'refund' and 'reversal' are often confused and conflated. Yet they have specific meanings in the card industry. A chargeback is a return of funds to a customer's card account after they dispute a card payment on their statement. A refund is a repayment of a sum of money.

What is a chargeback? If a cardholder wishes to dispute a card transaction processed by your business, it may result in the value of the transaction being taken from your business and refunded back to the cardholder – this is called a 'chargeback'. There are a number of reasons for a chargeback.

A chargeback is a transaction where funds are transferred by an issuing bank from the merchant's account to the customer's account. A chargeback is initiated when a customer escalates a dispute against the merchant.

OPTIONS AVAILABLE TO LODGE A DISPUTE: Telephone: Please contact ANZ on 13 13 14 ANZ Internet Banking: Select “Lodge a transaction dispute” from the Account Actions screen or SecureMail section. Please tick ✓ the ONE that is most appropriate and ensure that you attach the supporting documentation.

Some of the most common reasons for chargebacks include items arriving damaged or defective, merchants not providing the goods or services in a timely fashion, buyer's remorse, and criminal fraud.

Scheme rules which apply to your card transaction (such as Visa, Mastercard or EFTPOS) impose time limits which may apply to your dispute. Per these scheme requirements ANZ must lodge a fully detailed claim on your behalf within 120 days of the transaction date1.

A chargeback is the payment amount that is returned to a debit or credit card, after a customer disputes the transaction or simply returns the purchased item. The chargeback process can be initiated by either the merchant or the cardholder's issuing bank.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
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Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232