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  • At Hop Card Surrender Form - Atgovtnz

Get At Hop Card Surrender Form - Atgovtnz

AT HOP card Surrender Form If your AT HOP card has been registered on AT.govt.nz/athop you may apply to cancel your AT HOP and receive a refund. You will receive a refund for the HOP Money balance.

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How to fill out the AT HOP Card Surrender Form - Atgovtnz online

Filling out the AT HOP Card Surrender Form is a straightforward process that allows you to cancel your AT HOP card and request a refund for any remaining balance. This guide provides a step-by-step approach to seamlessly complete the form online.

Follow the steps to fill out the AT HOP Card Surrender Form online.

  1. Click 'Get Form' button to obtain the form and open it in the editor.
  2. Fill in your customer name. Ensure that the name you provide matches the registered details associated with the AT HOP card.
  3. Enter your AT HOP card number. This is crucial for the processing of your surrender request.
  4. In the contact details section, provide your unit number, suburb, street address or PO Box, city, and postcode. Fields marked with an asterisk (*) are mandatory.
  5. Include your phone number and email address for any communication regarding your submission.
  6. Next, provide your bank account details. Fill in the name of the account holder who should be credited, along with the account details and bank name. All fields in this section are mandatory.
  7. Sign the form where indicated, ensuring it includes your printed name and the date. If you are the primary account holder for linked cards, include your signature, printed name, and date as well.
  8. Review the form to ensure all required fields are filled correctly. The form checklist at the end can help confirm completion.
  9. After finalizing the form, you may either post it to AT HOP Operations or drop it off at an AT Customer Service Centre.
  10. Make sure to attach your AT HOP card to the form with the card number visible.

Complete your AT HOP Card Surrender Form online today and ensure a smooth cancellation process.

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Cancellation and Refund: If your AT HOP card is registered on our Website (Registered AT HOP card), you may apply to cancel your AT HOP card and receive a refund of the remaining HOP Money on your AT HOP card within 14 days of your completed application being received.

Please contact Hop Customer Service at 1-844-MYHOPCARD (694-6722) to transfer your balance. Please note we only allow transfers between cards registered to the same Hop account.

Your AT HOP SuperGold public transport concession will expire when your SuperGold card expires, or after 6 years, whichever is first.

You must not allow your Registered AT HOP card to be used by another person. If your Registered AT HOP card is found in the possession of a person other than yourself, we (and the Retail Agents and Public Transport Operators) reserve the right to retain that AT HOP card.

If you forget to tag on or off properly it means you haven't actually paid for the trip you've just taken. ... don't tag on at the start of your journey, but tag off at the end (you can be fined if you travel without tagging on, as you don't have a valid ticket) do tag on at the start of your journey, but don't tag off.

Use your AT HOP card to tag on before you board your train or ferry and as you board your bus, then tag off when you finish your trip. If you don't tag on and tag off you may be charged the default fare.

The AT HOP card will expire and the HOP money will be forfeit If not used for a continuous period of six years. In this instance, you will need to purchase another AT HOP card and contact us to put the HOP money onto the new card.

If your AT HOP card is registered on our Website (Registered AT HOP card), you may apply to cancel your AT HOP card and receive a refund of the remaining HOP Money on your AT HOP card within 14 days of your completed application being received. Only unused HOP Money can be refunded.

You can check your Hop card balance or check the time remaining on your ticket or pass on the Hop website, using the Hop app or by phone at 1-844-MYHOPCARD (694-6722).

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