Get This Service Level Agreement (sla) Describes The Levels Of Service That Company Name

Filling out the service level agreement (SLA) is crucial for defining the expectations and responsibilities between the client and supplier. This guide will walk you through the steps necessary to complete the SLA accurately and efficiently.

Follow the steps to successfully complete your SLA online.

1. Press the ‘Get Form’ button to obtain the SLA document and open it in your preferred editor.
2. Begin by entering the client and supplier details. Fill in the client name and address, followed by the supplier's name, CIP Computer Consultancy, and their details. Ensure that all contact information is correct.
3. Specify the start date of the agreement and the duration in months. Be sure to double-check this section for accuracy.
4. List all equipment, software, and services that are covered under the SLA in the designated table. Provide the corresponding priority levels for each item and indicate whether they are covered for uptime.
5. Review the exclusions section thoroughly. Make sure to note any items or situations that are not covered by the SLA.
6. Outline the responsibilities of both the supplier and the client clearly. Make sure these reflect the mutual understanding between both parties.
7. Fill in the guaranteed uptime and response times based on the priority levels assigned in the relevant tables. Ensure you are aware of what each level covers and the associated penalties for unmet service levels.
8. Finally, complete the signature section. Obtain the necessary signatures from both parties, ensuring the names, positions, and dates are filled in accurately.
9. After completing the form, make sure to save any changes you've made. You can then download, print, or share the completed SLA as required.

Complete your service level agreement online to ensure clear communication and service expectations.