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Get This Service Level Agreement (SLA) Describes The Levels Of Service That Company Name

Rvices or other parts of the IT system not listed above Software, equipment or services not purchased via and managed by the supplier Additionally, this SLA does not apply when: The problem has been caused by using equipment, software or service(s) in a way that is not recommended. The client has made unauthorised changes to the configuration or set up of affected equipment, software or services. The client has prevented the supplier from performing required maintenance and updat.

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