Get Logistics Customer Satisfaction Survey.xls

This guide provides a comprehensive and user-friendly approach to filling out the Logistics Customer Satisfaction Survey.xls online. By following these steps, you can share your valuable feedback to help improve our services.

Follow the steps to complete the survey accurately.

1. Click the ‘Get Form’ button to obtain the form and open it in the online editor.
2. Begin with Part I, where you will select the KTS services you currently use. Choose from options such as Customs Clearance, Sea Freight, Transport, Air Freight, Warehouse & Distribution, or Road Freight for either imports or exports.
3. Next, answer whether you use other companies for the same services. Select 'Yes' or 'No' for question 2a.
4. For question 2b, rate KTS in comparison with other companies by selecting one of the options: Far better, Better, Same, or Below.
5. Proceed to Part II. Here, you will rate various statements about KTS services on a scale from 1 (Very Poor) to 10 (Very Good). Each statement evaluates aspects such as service quality, relationship with KTS contacts, and communication satisfaction.
6. In Part III, provide your overall impression of our service by selecting an option from Very Good to Very Poor.
7. Identify specific areas where you believe KTS needs improvement, such as telephone answering or invoicing. You may also specify other areas.
8. Please provide any additional comments that could help us serve you better. If you need more space, you may use an additional page.
9. Complete the customer details section by filling in your company name, contact person, designation, telephone number, and e-mail address.
10. Finally, enter the date and review your responses. You can then save the changes, download, print, or share the completed form as needed.

We encourage you to complete the Logistics Customer Satisfaction Survey.xls online to help us improve our services.