Get Replacement Request Form - Solax Power

Filling out the Replacement Request Form for Solax Power is a straightforward process that ensures a smooth replacement experience for users. This guide provides clear, step-by-step instructions to help you complete the form accurately and effectively.

Follow the steps to complete the Replacement Request Form accurately.

1. Click 'Get Form' button to obtain the form and open it in the editor.
2. In the 'Person in charge SolaX Australia' field, enter the name of the appropriate contact. Repeat this for the 'Person in charge SolaX' field. This information helps identify the responsible parties for the request.
3. Fill in the 'Date/Time' to indicate when the form is being completed. Provide the 'Date/Start of the process' to record when the warranty replacement process is initiated.
4. Complete the 'Info to SolaX' section with relevant details and include the RMA number if applicable. This assists in tracking your request.
5. In the personal information section, provide your first name, last name, and details of the installer or solar company you are associated with. Make sure to include the company name and ABN.
6. Enter the customer or installation details, including customer number, address (street, city, state, postcode), mobile or phone number, fax number, email, and web page. This ensures proper communication regarding your replacement request.
7. Specify the distributor and provide the preferred address for service staff to direct further inquiries. Ensure it is accurate for efficient correspondence.
8. Provide details about your PV installation, including type and number of solar modules, total KW, and the number of strings connected to the inverter. This technical information is essential for the processing of your request.
9. Input the site of the inverter installation, specifying whether it is indoor or outdoor, and consider environmental factors like potential exposure to rain or sunshine.
10. Detail the defective inverter by specifying its type, whether it is connected to a battery, and provide both the inverter and WIFI serial numbers.
11. Fill in the installation date and any revision notes necessary for clarity. These details aid in assessing the installation's history.
12. Provide a detailed error description of the issue experienced with the inverter. Clarity in this section can expedite the replacement process.
13. Indicate whether it is an insurance claim or a warranty claim by selecting the appropriate boxes. This directs your request to the correct processing team.
14. If applicable, fill in your bank account details for reimbursement of any replacement fees. Include bank name, account name, account number, and BSB.
15. Record the date and sign in the signature field. Completing this step confirms your consent to the Terms of Warranty and Replacement for SolaX Power Inverter.
16. Once you have filled out all the sections accurately, save your changes. You may download, print, or share the completed form as needed.

Start completing the Replacement Request Form online now to ensure a swift resolution to your needs.