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Compensation claim We aim to provide the best service possible but occasionally we do not succeed. In these cases First TransPennine Express sincerely apologises for any delays or disruption to its services. COMPENSATION CLAIMS Customer Relations First TransPennine Express ADMAIL 3878 Manchester M1 9YB The arrangements for compensation do not apply to certain delays which are outside our control. These include vandalism security alerts and severe weather conditions. Our Passenger s Charter provides for compensation to customers who are delayed by 30 minutes or longer on any leg of their journey as a result of a failure of the railway industry. claims To enable us to process your claim simply complete this form and post to the freepost address shown overleaf* We aim to respond within five days of receipt of your claim form* If you hold a single or return ticket or weekly season ticket and are delayed by 30 minutes or longer we will offer you rail vouchers for the full cost of the part o....

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What do I need to claim Delay Repay? A scan, photo or screenshot of your ticket, including the barcode if you're travelling with an eticket. A scan of your photocard if you're a Season Ticket holder. Your eticket receipt or booking confirmation displaying your booking reference, journey details and price paid.

Check your train company's website to find out if they offer Delay Repay (they might call it 'delay compensation'. You're legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

The easiest way to make a claim is online. In the policy confirmation email from 'Trainline – Travel Insurance' there is a link to the online claims journey. Alternatively, you can click here or call +44 (0) 1403 286 536 (Monday – Friday 09:00 – 17:00) or download a claim form from ERGO website by clicking here.

If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.

You can claim compensation by visiting the train company's website - most have online forms you can use. You'll probably need to upload a picture of your ticket. You can write them a letter if you'd prefer. You'll need to give details of your journey, and send your original tickets.

If Train Cancelled, How to get Refund? If Train Cancelled e-Ticket Refund will be automatically credited in Bank Account in 3 to 7 days, If PRS Counter Ticket 'Refund need to be collected from the PRS counter'.

Claims must be made by calling our Customer Relations team on 0345 600 1671 (06:00 to 23:00) within 28 days of your journey.

Simply complete our online complaints form and a member of our team will be in touch. Talk to our Customer Relations team by calling 0345 600 1671 from 06:00 to 23:00, 7 days a week. Write to Customer Relations, TransPennine Express, Freepost, ADMAIL 3878, Manchester, M1 9YB with details of the complaint.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232