Get It Support Request Form Template

The IT Support Request Form is crucial for effectively communicating your technical needs. This guide provides clear, step-by-step instructions on how to fill out the form online to ensure your requests are processed smoothly.

Follow the steps to complete the online form with ease.

1. Click ‘Get Form’ button to obtain the form and open it in your preferred editor.
2. Begin by selecting the appropriate priority ranking from the options provided. Choose the one that best describes the urgency of your request: Impacts emergency management/public safety, personnel-restricted/terminated access, system inoperable/unable to access key applications, error/system messages, or upgrades/installation/maintenance.
3. Fill in your requestor information, including your name, title, department, date of request, and the requested completion date.
4. Obtain the required signatures from your supervisor/manager and department head to validate your request. Ensure that the date submitted is also recorded.
5. If you are requesting a new user setup, provide the employee's name (last name, first name), title, department, employee ID, and email address. Additionally, denote if smartphone setup and network access are needed.
6. For software requests, indicate whether it is for new software or a version change. Include the software name, vendor, version, cost, number of licenses, and payment method. If a purchase order number is applicable, ensure you complete that section as well.
7. In the restricted site access section, list the URLs requiring access and the business purpose for this access.
8. If applicable, describe the project request in detail, including the scope of work. Mention the number of computers impacted and attach any additional documentation if needed.
9. Finally, review the section completed by IT support. This will include estimated hours and completion date, along with any notes on billing, whether it's covered under normal contract hours or requires additional cost estimates.
10. After filling out the form, save your changes. You can then download, print, or share the completed form as needed.

Begin completing your IT Support Request Form online today to ensure timely support for your technical needs.