Get Bwc Warranty Procedure Flow Chart

This guide provides a comprehensive overview of how to effectively complete the BWC Warranty Procedure Flow Chart online. By following the steps outlined below, users can ensure proper filing and management of warranty requests.

Follow the steps to correctly complete the form.

1. Click ‘Get Form’ button to obtain the BWC Warranty Procedure Flow Chart and open it for editing.
2. Gather necessary information such as the serial number of the water heater. Use the date code matrix chart to determine the age of the water heater.
3. Assess whether labor is covered by warranty based on the serial number. If it’s within the first year, labor for the manufacturer’s defect is covered.
4. If the unit shows that it is over 1 year old, check for proof of installation or occupancy. Without this documentation, labor is not covered.
5. If the unit qualifies, contact the Independent Service Contractor (ISC) to arrange for diagnosis and repair.
6. Ensure that the plumber collects proof of installation date prior to performing any service. Document model and serial numbers on work orders and invoices.
7. If there is proof of installation within 1 year, proceed to make an appointment for service with the customer.
8. Complete and submit the BWC Service Report Form if applicable.
9. If the warranty applies, invoice your customer for labor consistent with the information recorded.
10. Send the related parts to BWC in Michigan using the blue ISC tags, keeping a copy of the shipping label or tracking number for your records.
11. In instances where parts were manufactured prior to July 1998, follow the outlined procedures for replacements or invoicing.
12. Place an order for any required replacement parts by contacting the Parts Department.
13. Once completed, save any changes, download the document, print it for your records, or share it as needed.

Complete your BWC Warranty Procedure Flow Chart online for seamless document management.