Follow the steps to complete your warranty claim form online

1. Click the ‘Get Form’ button to acquire the warranty claim form and open it in your preferred online editor.
2. Begin by filling out the distributor information section. Provide the current date and the mailing address to A.O. Smith, including 'ATTN: Warranty Administration'.
3. In the contractor information section, enter your customer number or the contractor's name and address, as well as their email and phone number if available.
4. For the leaking tank information, complete the details about the end user, including their name, address, and phone number. Specify whether the installation is residential or commercial.
5. Attach the original rating plate showing the model and serial number of the leaking water heater. Ensure that you do not use staples.
6. Fill out the install date, failure date, model number, and serial number of the water heater in question.
7. Provide the location of the leak if known, and include the return authorization number if required.
8. In the replacement heater information section, enter the replacement model number and the replacement date. You can either stick the yellow shipping tag with the model and serial number or write the serial number in the designated space.
9. It is important to include a proof of purchase when applicable, as claims must be submitted within 30 days of the failure date.
10. After ensuring all sections of the form are completed accurately, you can save the changes, download, print, or share the completed form as needed.

Take the first step toward completing your warranty claim online today.