Get Humana Reconsideration Form

An appeal is a request for us to reconsider our decision. You must file an appeal within 60 days of the adverse benefit determination. An appeal may take up to 30 days to process. If you need us to expedite the grievance or appeal process, call us at 800-444-9137 (TTY: 711).

Yes! You can appoint a representative to appeal a denial on your behalf. To appoint a representative, complete the Appointment of Representative form and mail it to either your MAC (if you have Original Medicare) or your Medicare Advantage Plan.

To get started: Access the overpayments application on the Availity Portal at Availity.com under “Claims & Payments.” In the application, click the action menu on the card for the overpayment you wish to dispute. Select “Dispute Overpayment.”

Commercial: Claims must be submitted within 90 days from the date of service if no other state-mandated or contractual definition applies.

Include this information in your written request: Your name, address, and the Medicare Number on your Medicare card [JPG] The items or services for which you're requesting a reconsideration, the dates of service, and the reason(s) why you're appealing.

Time frames to submit a claim Commercial: Claims must be submitted within 90 days from the date of service if no other state-mandated or contractual definition applies.

Call Enrollee Services at 800-444-9137 (TTY: 711), Monday – Friday, from 7 a.m. – 7 p.m., Eastern time. We will get some information from you and start the appeal process. You still must send an official request for appeal to us in writing by: Completing a grievance or appeal form.

For technical help, call Availity Customer Service at 800-282-4548. For assistance with an issue related to a Humana overpayment, send an inquiry or message via the overpayments application.

If the claim can be corrected, a “Correct This Claim” button will display on the claim detail screen. Click the button, make corrections as needed and submit the correction. If provider uses a clearinghouse other than Availity Essentials: Submit your corrected claim through your clearinghouse that submits to CarePlus.