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Get Anthem Overpayment Recovery

Overpayment Adjustment Request Form For Anthem Blue Cross and Blue Shield members, mail to: Anthem Blue Cross and Blue Shield Attention: Finance Operations Recovery P.O. Box 533 North Haven, CT 06473-4201.

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How to fill out the Anthem Overpayment Recovery online

This guide provides clear and supportive instructions for completing the Anthem Overpayment Recovery form online. Whether you are requesting a recoupment or sending a voluntary refund check due to an overpayment, this guide will help you navigate each step effectively.

Follow the steps to complete your Anthem Overpayment Recovery form

  1. Click the ‘Get Form’ button to obtain the Anthem Overpayment Recovery form and open it for editing.
  2. Fill in the date at the top of the form to ensure accurate tracking of your request.
  3. Enter the provider’s name, including their NPI (National Provider Identifier) number. This identifies the provider associated with the overpayment.
  4. Complete the provider’s address, including city, state, and zip code, for accurate correspondence.
  5. Provide your phone number and extension, if applicable, to allow for direct communication regarding the request.
  6. Sign the document to confirm the information provided is accurate and true.
  7. Indicate your preferred option for the refund: either recoupment (credit on a future remittance) or a voluntary refund check.
  8. Fill in the specific amounts for the recoupment or voluntary refund as applicable.
  9. Enter the patient’s name and their medical record number for reference in your request.
  10. Provide the member ID number with the prefix, along with the date(s) of service related to the overpayment.
  11. Include the claim number(s) associated with the overpayment to ensure proper processing.
  12. List the total charges, total amount paid by Anthem, and any payments made by other insurance.
  13. Indicate the remittance advice payment date for additional clarity.
  14. Explain the reason for the refund by checking the appropriate box or providing additional details if necessary.
  15. If applicable, write comments for further clarification regarding your request.
  16. If there is other insurance involved, provide their name and address for processing.
  17. Once all fields have been completed, save your changes and proceed to download or print the form for submission.

Encourage others to manage their overpayment recovery requests easily online.

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This means claims submitted on or after October 1, 2019 will be subject to a ninety (90) day timely filing requirement, and Anthem will refuse payment if submitted more than ninety (90) days after the date of service1. If you have any questions, please contact your local network representative.

ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Additional information about Anthem Blue Cross and Blue Shield in Ohio is available at .anthem.com.

You can also file a grievance by: Calling Member Services at 844-912-0938 (TTY 711). Logging into the secure member portal or the mobile app and finding Grievances under Support. Printing the form and emailing it to ohioga@anthem.com or faxing it to us at 866-587-3316.

Reasons for Anthem insurance claims denials include: The filing deadline has expired. The insured mad a late payment to COBRA. The medical device or treatment sought is not medically necessary.

You may file an appeal within 60 calendar days of the date on the letter we sent to tell you of our decision. You might be able to file an appeal even if 60 days have passed since we made our first decision. Tell us in your written request why you could not file within the 60 days allowed.

Anthem follows the standard of: • For participating providers — within the 180 day timely filing period. For nonparticipating providers — within the 365 day timely filing period.

Initial disputes must be submitted within 365 days, or the time specified in the provider's contract, whichever is greater, of Blue Shield's date of contest, denial, notice, or payment.

Select Claim Status Inquiry from the drop-down menu. Submit an inquiry and review the Claims Status Detail page. If the claim is denied or final, there will be an option to dispute the claim. Select Dispute the Claim to begin this process.

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