Get DIRM Web Portal Request - Ncdhhs

NCTracks also offers a Secure Recipient Portal where you can check your eligibility status with Medicaid, Health Choice, Public Health, and the Office of Rural Health and Community Care. How can I access Behavioral Health Services?

Call 1-800-662-7030.

Payment Options for Registration and Renewal Payment Information: For all Renewal and Registration applications you must submit your application to email address: NCCSAREG@dhhs.nc.gov. Our department will then confirm receipt of the application along with instructions on how to pay.

Using the NCDIT Service Portal to submit a request or report an issue is a convenient way to contact the Service Desk – if the matter isn't urgent. For critical matters or time-sensitive requests, call 919-754-6000 or 800-722-3946. Calls are answered in the order in which they are received.

Customer Service Agents are available to answer questions at this toll-free number: Phone: 800-688-6696. Calls are recorded to improve customer satisfaction. The Automated Voice Response System is encouraged to obtain claims status using a touch-tone phone.

The Department of Health and Human Services Information Technology Division (ITD) provides leadership in the use of technology to plan, develop and operate the automated systems for DHHS and to implement technical solutions that maximize resources.