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SUBJECT : Advance Food & Beverage Operations - II TIME ALLOWED : 03 Hours MAX. MARKS: 100 (Marks allotted to each question are given in brackets) Q.1. Draw the organization chart of the F&B Service department of a large hotel. List the job description of a F&B Manager. (5+5 10) What are the skills of a good F&B Supervisor? What are the essential traits of.

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Traditional Front Office functions include reservation, registration, room and rate assignment, guest services, room status, maintenance and settlement of the guest account, and creation of guest history records.

A front office hotel department can be considered the hotel's face. The department interacts with hotel guests when they arrive and handles reservations, check-ins, room assignments, room rates, revenue management, creating and managing a database containing guest information, and providing concierge services.

The primary focus of the hotel front office is handling check-ins and check-outs and assigning proper guest rooms. However, the responsibilities of the front desk teams usually include more than welcoming and registering guests.

The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more.

The function of front office is to directly get in touch with customers, and is usually the first place that customers get to when they arrive to the company. The front office can discover more information about the customer by asking them questions, also helping the customers out.

Here are a few of the most important ones: Check-in: The check-in process is the first interaction that a guest has with the hotel, and it sets the tone for the rest of their stay. ... Room assignments: Once the guest has arrived, the front office team needs to assign them a room.

Front office services are the services that are directly involved in the customer service process. They consist of the people and processes that make up the initial contact between a customer and a business. This includes customer service representatives, receptionists, sales staff, and other customer-facing employees.

Front office department also includes the following sub departments: Bell Desk. Concierge. Travel Desk. Reception Desk. Reservation. Cashier. Business center. Lobby Manager desk.

What are the 3 primary activities of front office? Reservation − It includes handling request of customers for reserving accommodations. Reception − It includes receiving the guests ing to the highest standards and registering them appropriately. ... Guest Services − They are also known as Uniformed Services.

The front office system serves as the first point of contact for customers and is responsible for handling customer inquiries and complaints. It also manages sales, marketing, and customer service activities, ensuring seamless service delivery across different touchpoints.

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
Industries
Forms in Spanish
Localized Forms
State-specific Forms
Forms Kit
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232