Get After-sales Service Product Return Form Individual Customer - Djo - Storage Djoglobal

Filling out the After-sales Service Product Return Form for individual customers is essential for processing product returns efficiently. This guide provides a detailed, step-by-step approach to help you complete the form accurately and effectively.

Follow the steps to complete the return form online.

1. Click the 'Get Form' button to obtain the form and open it for completion.
2. Begin by filling in your surname and given name in the designated fields. This identifies you as the individual customer making the return.
3. Provide your full address, including the postcode and city, to ensure that any correspondence or refunds can be directed to you accurately.
4. Input your contact information, including telephone, mobile number, fax, and email address. This allows the service team to reach you regarding your return status.
5. Specify details about the product being returned by listing the type of cables, charger, serial number, and description in the provided sections. It is important to be thorough in your descriptions.
6. Detail the malfunction encountered with the device. Check all relevant options such as 'Random', 'Continuous', or provide additional information if other issues exist.
7. Determine the warranty status of your device. If under warranty, attach a copy of the invoice and indicate if you agree to have repairs covered by DJO. If out of warranty, refer to the general conditions for applicable fees.
8. Choose how you would like to handle payment for repairs by selecting the payment option. Fill in necessary credit card details, or indicate if paying by check or wire transfer.
9. Review your completed form to ensure all sections are filled out correctly before submitting it. Keep a copy for your records, as it may assist in tracking your return.
10. Once complete, submit the form along with the product, ensuring it is packed securely and preferably in its original packaging. You may then save changes, download, print, or share the form as needed.

Complete your document online to facilitate your product return process.