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The four most common types of customer satisfaction surveys are: Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) Product-Market Fit (PMF)

Types of Customer Feedback Questions How long have you been using the product? Which alternatives did you consider before purchasing the product? How often do you use the product or service? Does the product help you achieve your goals? What is your favorite tool or portion of the product or service?

Keep it short and simple. Write your survey using clear, simple words people will understand. People multitask when completing online or telephone surveys and are easily distracted. You want to make it easy for them to follow along and answer accurately.

Guide to the Five Types of Survey Questions Open-Ended Questions. Multiple Choice Questions. Ordinal Scale Questions. Interval Scale Questions. Ratio Scale Questions.

Ask them during the interaction Coach your agents to ask politely after any customer interaction. If they aren't sure of how to segue into the request, write down a few examples to help them be intentional with their word choice. Your agents should use “I” and “you” words instead of asking on behalf of the company.

What is a customer satisfaction survey? A customer satisfaction survey is a questionnaire designed to help businesses understand what their customers think about their products or services, their brand, and their customer support.

What did you enjoy most about your customer service experience with us? What did you enjoy least about your customer service experience with us? How would you describe your customer service experience with us in a few words? What suggestions do you have for improving our customer service experience overall?

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© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232
Form Packages
Adoption
Bankruptcy
Contractors
Divorce
Home Sales
Employment
Identity Theft
Incorporation
Landlord Tenant
Living Trust
Name Change
Personal Planning
Small Business
Wills & Estates
Packages A-Z
Form Categories
Affidavits
Bankruptcy
Bill of Sale
Corporate - LLC
Divorce
Employment
Identity Theft
Internet Technology
Landlord Tenant
Living Wills
Name Change
Power of Attorney
Real Estate
Small Estates
Wills
All Forms
Forms A-Z
Form Library
Customer Service
Terms of Service
DMCA Policy
About Us
Blog
Affiliates
Contact Us
Privacy Notice
Delete My Account
Site Map
All Forms
Search all Forms
Industries
Forms in Spanish
Localized Forms
Legal Guides
Real Estate Handbook
All Guides
Prepared for You
Notarize
Incorporation services
Our Customers
For Consumers
For Small Business
For Attorneys
Our Sites
US Legal Forms
USLegal
FormsPass
pdfFiller
signNow
airSlate workflows
DocHub
Instapage
Social Media
Call us now toll free:
1-877-389-0141
As seen in:
  • USA Today logo picture
  • CBC News logo picture
  • LA Times logo picture
  • The Washington Post logo picture
  • AP logo picture
  • Forbes logo picture
© Copyright 1997-2025
airSlate Legal Forms, Inc.
3720 Flowood Dr, Flowood, Mississippi 39232