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The card issuer will typically investigate the dispute claim to find out whether it's legitimate. To support the claim, the merchant might be asked to provide evidence or documentation, and if the dispute is found to be valid, the issuer may reverse the transaction and charge the merchant a dispute fee.

Once you've shown supporting evidence, the bank or card issuer reviews the evidence provided by you and the customer, and makes a decision on the dispute. If the dispute is found to be valid, the bank may reverse the transaction and credit the customer's account. If invalid, the transaction remains in place.

This means that for digital payments to take place, the payer and payee both must have a bank account, an online banking method, a device from which they can make the payment, and a medium of transmission, meaning that either they should have signed up to a payment provider or an intermediary such as a bank or a ...

If the bank does file a chargeback, they'll transmit the dispute information to the merchant's bank. This entity is known as the acquirer). The issuer will also claw back the disputed amount from the acquirer. This process occurs strictly between the two banks.

How to quickly resolve any payment disputes Ask for part payment. A common mistake when dealing with payment disputes is trying to resolve the issue first. ... Don't be afraid to confront the issue. ... Speak to the right person. ... Be prepared. ... Remain professional. ... Think ahead. ... Feedback.

Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties.

Under the law, creditors must acknowledge your complaint in writing within 30 days of receiving it. Then expect to receive a written resolution within two billing cycles, and no later than 90 days, from the original date your creditor received the dispute.

If you have problems or a dispute with something on your credit card bill, contact the issuer right away so you don't run out of time to exercise your legal protections. You could also contact the seller at the same time to try to resolve the issue.