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It is calculated by adding up the total time taken to resolve all requests and dividing it by the number of requests.

Time to Resolution is a customer service metric measuring the average amount of time between when a customer interaction is created and when that interaction is marked as "resolved." Time To Resolution may also be called Mean Time to Resolution or Time to Resolve and abbreviated as MTTR or TTR.

Resolution Time? This report tracks the average length of time between when issues are reported and when issues are resolved. It also shows the minimum and maximum resolution time each day.

You can try Time in Status for Jira Cloud. Time in Status reports shows detailed info about statuses. In the "Total" column you can find the age of a particular issue.

For example, if you chatted with a total of 10 customers and solved all tickets in 17 minutes (in total), the average resolution time across all tickets would be 17 divided by 10, so 7 minutes. It's important to note that this metric should only be calculated for resolved conversations.

Answer. The Resolution time will be the difference between the latest, most recent Resolution Date and Created date. Fractions of time are truncated. For example, the Average resolution of 1.7 days will get truncated to 1 day.

The Average Age Gadget displays a bar chart showing the average number of days that issues have been open. For every issue, we: extract the creation date and resolution date. iterate over a list of contiguous time buckets (configurable by hour, day, month or year)

Issue age / resolution time. As its value type indicates, Issue age / resolution time is a computed duration value, based on the issue created and resolved dates.