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Establish the necessary processes, procedures, and systems for the warranty program Develop a workflow for the warranty process. Outline the process for customers to file a warranty claim. Create a process for handling customer inquiries. Determine how long a warranty will last. Determine how to verify warranty claims.

A typical warranty agreement should include: Parties involved: It should clearly state the names and contact information of both the manufacturer or seller and the consumer. ... Product or service description: This section needs to provide a detailed description of the product or service covered by the warranty.

Identify the types of products and services to be covered Gather information from your sales team, customer service team, and other departments about the products and services you offer. Make a list of all products and services you offer and decide which ones you want to include in the warranty program.

A warranty agreement is a legally binding contract outlining the terms of a warranty for an item or service. Use our warranty agreement template to describe your warranty coverage, how long it will last, and any exclusions or limitations.

Identify how long the coverage lasts. Sample language could read: ?This warranty lasts for five (5) years from the date of original purchase of this product.? If the warranty lasts for the life of the product, you could write: ?This warranty lasts for the lifetime of the product.

An example can be: The Warranty Period for Physical Goods purchased from My Company is 180 days from the date of purchase. You can also address the warranty status of products that have been repaired under warranty.

Read the warranty before you buy, and purchase additional coverage from the seller if it is offered. Additionally, you'll need the receipt when dealing with a warranty issue, so it helps to keep it with the warranty. Keep a copy of the warranty to refer back to if an issue arises.

When talking to your customers about their options, be straightforward and clear. Explain what limited or manufacturer warranties cover and how extended warranty or accident protection plans can fill in the gaps. Give them all the information they need to make the decision that's right for them.