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Hello [name of the customer], I completely understand your frustration with [the issue] and I'm eager to make things right for you. I've contacted our technical support team and they are aware of the situation. We're working hard to fix the issue.

Tips Start with Dear and the person's title and name. Say what the problem is first. Then, give more details. ... Make it short and clear. Just include the most important information. Say Thank you for your understanding at the end. It shows that you hope the reader will understand your problems.

Follow-up on customer feedback email sample Hi (Recipient's name), I'm contacting you to follow-up on your recent email. Thank you for taking the time to share your thoughts and feelings about our product/service. All feedback, whether positive or negative, helps us to improve the service we offer our customers.

I'm just contacting you to share my contact details after our phone call. It was great to chat with you and learn more about you and your organization. I'm looking forward to working together in the future. If you have any questions about my organization, feel free to contact me at any point.

How to Follow Up with Someone Who's Not Getting Back to You Have a compelling subject line. Be mindful of your tone. Keep it short and use simple language. Make a clear ask. Give them an out. Be judiciously persistent.

Here are 12 ways you can consider following up with your client: Express gratitude. ... Ask for feedback. ... Help them get started. ... Provide a special offer. ... Share additional features. ... Send them a referral. ... Commemorate occasions. ... Ask if they need help.