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If the agency can't provide proof, you owe the money, by law, they must stop collection efforts. If you don't owe the bill, don't pay anything ? ever. Even if you're willing to pay cash so the agency will go away, it's not a good idea.

However, they're required to send a debt validation letter within five days of first contacting you. If you don't receive a debt validation letter within 10 days of initial contact, you can submit a complaint to the Consumer Financial Protection Bureau.

When a debt collector contacts you about a debt, they are legally required to provide information about that debt, including the name of the creditor, the amount owed, and your right to dispute it. There are some limited exceptions to this rule.

While debt validation requests can be a useful tool, they are not effective at resolving the issue. In most cases, creditors and collection agencies are able to provide the necessary documentation to prove the validity of the debt.

A debt validation letter is what a debt collector sends you to prove that you owe them money. This letter shows you the details of a specific debt, outlines what you owe, who you owe it to, and when they need you to pay.

Collectors are required by Fair Debt Collection Practices Act (FDCPA) to send you a written debt validation notice with information about the debt they're trying to collect. It must be sent within five days of the first contact.

After you have mailed your request, debt collectors should send you any documentation they have that you owe the debt. Or, they may stop all collection efforts if they don't have enough information to prove you owe it. If they send documentation, review it carefully and compare it to your own records.

Debt validation letters are an important part of the collections process, and you're entitled to receive one. If you don't get one in the mail, or if a creditor refuses to send you one, it's a big red flag that you may be dealing with a debt collection scam.