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If your Spectrum Modem is not online, check all cable connections first, then try rebooting and upgrading its firmware. If that doesn't work, try relocating the modem, resetting network settings, reducing connected devices and finally resetting the modem.

Unplug the power cord from the gateway or modem and remove any batteries. Wait 30 seconds, and then reinsert any batteries and reconnect the power cable. Wait 2 minutes to ensure that the reset is complete. Your modem's connection lights should be solid (not blinking).

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Next power down your computer then unplug the power cord from the back of your modem.MoreNext power down your computer then unplug the power cord from the back of your modem.

If you have a question or complaint, sign in for troubleshooting tips or contact us ? we're here to help. Contact Spectrum by Phone. Support: (833) 267-6094.Chat With Us. Select Chat With Us to talk to a virtual assistant that can answer questions about your Spectrum services and account 24/7.More Ways to Stay Informed.

Restart Your Equipment Unplug the modem. Turn off the router and computers and/or mobile devices. Plug in the modem. Wait two minutes. Turn on the router and wait two minutes. Turn on the computers and/or mobile devices.

Unplug the power cord from the gateway or modem and remove any batteries. Wait 30 seconds, and then reinsert any batteries and reconnect the power cable. Wait 2 minutes to ensure that the reset is complete. Your modem's connection lights should be solid (not blinking).

Restart Your Equipment Unplug the modem. Turn off the router and computers and/or mobile devices. Plug in the modem. Wait two minutes. Turn on the router and wait two minutes. Turn on the computers and/or mobile devices.

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We are available 24/7 to help troubleshoot problems, connect you with our support team and solve problems quickly - so you can get back to your life. Prefer to speak with an agent? Can't find the answer you are looking for on Spectrum.net? For TV, Internet and Home Phone questions, call us at (833) 267-6094.