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Time to Resolution is a customer service metric measuring the average amount of time between when a customer interaction is created and when that interaction is marked as "resolved." Time To Resolution may also be called Mean Time to Resolution or Time to Resolve and abbreviated as MTTR or TTR.

Time to resolution is a customer service metric that measures the average time it takes to solve a customer issue from when a ticket is raised to when it is marked as resolved. It is also known as mean time to resolution (MTTR), an average ticket to resolution time, or average resolution time.

Time to Resolution is a critical metric for measuring the efficiency and effectiveness of a help desk team. It calculates how long it takes to solve issues, offering valuable information on the level of service provided to the customer or end-user. Measuring TTR can help organizations: Point out areas for improvement.

9 Ways to Reduce Time to Resolution Proper internal training. ... Build a help center. ... Invest in a digital adoption platform. ... Monitor performance. ... Hire the right people. ... Automate repetitive actions. ... Focus on the customer. ... Optimize self-service support.

Time to resolution is an average of the amount of time it takes a customer service organization to resolve a customer service issue, case, or ticket once it's been opened. Time to resolution is also called mean time to resolution (MTTR) and resolution time.

What is resolution time? Resolution time, also called time to resolution or mean time to resolution (MTTR), is the average amount of time a customer spends interacting with a business's customer support, helpdesk, or customer service team before their issue is solved.

ART = Total Resolution Time / Number Of Tickets For example, a team had 300 support tickets over the past month. They spent 1.380 minutes in total resolving them. ART = 4.6 minutes is the team's average time to resolve individual customer issues.

How to calculate Time to Resolution? As explained earlier, Time To Resolution (TTR) measures the average time it takes for the customer service team to resolve an open ticket or any other customer issue. It is calculated by dividing the sum of all times spent (days or hours) by the number of cases resolved.