Feature Watermark Notification For Free

Watermark/Record Number If an inbound email is recognized as a reply or forward, ServiceNow attempts to match the incoming email with an existing record by looking for a unique watermark in the subject line or message body. By default, watermarks are inserted as the last line of outbound messages.

It will be stored under "sys_watermark" table. (System Mailboxes > Administration>Watermarks).

On the Design tab, select Watermark. Choose a pre-configured watermark, like DRAFT, CONFIDENTIAL, or DO NOT COPY. For placing a logo or image, Select Watermark > Custom Watermark > Picture watermark > Select Picture.

Watermarks are always generated, but you can configure them to: Create a custom watermark prefix for each instance to prevent accidentally triggering events in the wrong instance. Have custom prefix characters after MSG. Be hidden globally. Be omitted from individual email messages.

Any time there is email sent from SN it attaches watermark to the email footer. If someone replies to it, It will update that ticket where that email came from.

Set up CreateUser webhook for the Workday HR spoke. Set up Offboarding webhook for the Workday HR spoke. Generate user name and password in your ServiceNow instance for Offboarding webhook.Set up LeaveofAbsence webhook for the Workday HR spoke.

Sometimes you may need to insert watermark in your email messages, which indicating recipients the message is draft, confidential, and so on.

Any time there is email sent from SN it attaches watermark to the email footer. If someone replies to it, It will update that ticket where that email came from.

The notification Subject and Message HTML fields can contain static or dynamic text. The Message HTML field can also include server-side scripts. The images show the Advanced view. Content type: Select the content type for the email notification: HTML and plain text, HTML only, Plain text only.

By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.